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Current Shipping Times
We’re currently experiencing a high volume of shipments, which is increasing our average days to release the order. If the item is in stock we ship within 1 business day. If it’s out of stock we hold International orders and try to release US orders as items come into stock.
Median Days To Ship Orders: 0.8 Days
Avg US Delivery: 5.1 Days
Avg International Delivery: 8.5 Days
Current Service Times
We are experiencing our longest response times in two years. We currently have 35% more messages being received and are behind on our reply times.
Last 7 Days
Avg Time To Reply to Emails: 11 hours
Avg Time To Resolve An Issue: 1.5 days
Historically
Avg Time To Reply To Emails: 15 hours
Avg Time To Resolve An Issue: 3 days
**Due to recent changes in Canadian customs + tariffs, our incoming shipments have been delayed in customs
Mobile Gear – Backorder Status
| Product | Brand | Status | Expected Ship Date |
|---|---|---|---|
| Basecage - Fast and Light Mobile Cage | Moment | Pre-Order | 5/31/25 |
| VND (2-7 Stop) QuickLock Filter for iPhone 15 & 16 Pro / Pro Max | Moment | Backorder | 6/5/25 |
| Moment Case for Pixel 9 Pro - Compatible with MagSafe - Pixel 9 Pro XL | Moment | Backorder | 6/5/25 |
| Moment Case for Pixel 9 Pro - Compatible with MagSafe - Pixel 9 Pro | Moment | Backorder | 6/5/25 |
| Moment Case for Galaxy S24 Ultra - T-Series - Compatible with MagSafe | Moment | Backorder | 6/5/25 |
| Universal Mobile Grips - NATO Mount / Grip | Moment | Backorder | 6/30/25 |
Bags & Straps – Backorder Status
| Product | Brand | Status | Expected Ship Date |
|---|---|---|---|
| Everything Travel Tote - Black | Moment | Backorder | 7/10/25 |
| Point and Shoot Camera Pouch - Creme-Multi | Long Weekend | Backorder | 6/7/25 |
| Adjustable Camera Neck Strap - Creme-Multi | Long Weekend | Backorder | 6/7/25 |
| Weatherproof Mobile Lens Carrying Case - 4 Lenses - 4 Lenses | Moment | Backorder | 6/15/25 |
| Weatherproof Mobile Lens Carrying Case - 2 Lenses | Moment | Backorder | 6/15/25 |
Cameras & Lenses – Backorder Status
| Product | Brand | Status | Expected Ship Date |
|---|---|---|---|
| X-T5 Mirrorless Cameras | Fujifilm | Backorder | Waitlist - No Current ETA |
| X-T30 II Mirrorless Camera Kits | Fujifilm | Backorder | Waitlist - No Current ETA |
| X-T50 Mirrorless Camera Charcoal Silver Kit 16-50 | Fujifilm | Backorder | Waitlist - No Current ETA |
| XF27mm Lens | Fujifilm | Backorder | Waitlist - No Current ETA |
| X100VI Camera | Fujifilm | Backorder | Waitlist - No Current ETA |
| XF Lenses | Fujifilm | Backorder | Waitlist - No Current ETA |
| X-M5 Mirrorless Camera | Fujifilm | Backorder | Waitlist - No Current ETA |
| XF16-55mmF2.8 R LM WR II Lens | Fujifilm | Backorder | Waitlist - No Current ETA |
| GR Cameras including GR III, GR IIIx, GR III HDF, GR IIIx HDF | Ricoh | Backorder | Waitlist - No Current ETA |
| Osmo Pocket 3 Gimbal | DJI | Backorder | Waitlist - No Current ETA |
| FE 50mm F2.5 G Lens | Sony | Backorder | Waitlist - No Current ETA |
| Alpha a7C R | Sony | Backorder | Waitlist - No Current ETA |
| FE 24mm F2.8 G Lens | Sony | Backorder | Waitlist - No Current ETA |
| 28-75mm F/2.8 Di III VXD G2 Lens - Sony E-Mount | Tamron | Backorder | Waitlist - No Current ETA |
| RS3 Mini Camera Gimbal | DJI | Backorder | Waitlist - No Current ETA |
| 30mm F1.4 Contemporary DC DN Lens | Sigma | Backorder | Waitlist - No Current ETA |
| Travel Tripod | Peak Design | Backorder | Waitlist - No Current ETA |
| Mini 3 Drone | DJI | Backorder | Waitlist - No Current ETA |
| FE 50mm F1.4 GM Lens | Sony | Backorder | Waitlist - No Current ETA |
| Sony ZV-1F Vlogging Camera | Sony | Backorder | Waitlist - No Current ETA |
| Alpha a7C II | Sony | Backorder | Waitlist - No Current ETA |
| Mini 4 Pro Drone | DJI | Backorder | Waitlist - No Current ETA |
| Alpha a7 IV | Sony | Backorder | Waitlist - No Current ETA |
| Osmo Action 5 Pro | DJI | Backorder | Waitlist - No Current ETA |
| CineBloom Diffusion Filters - 10% / 58mm | Moment | Backorder | 6/2/25 |